SMAC

"Social media promises businesses a better understanding of how customers behave to help improve relationships and better serve their clients. It increases customer lifetime value, creates a direct communication channel to build stronger relationships, creates customer stickiness and provides an opportunity to serve their customers in an immediate and more personal way.
Businesses should regard the real-time nature and honesty of customer responses on social media as an opportunity to enhance their service and show they are listening."

Why social business works

When you inspire your workforce to innovate and collaborate more productively, you create tangible business value. When you anticipate needs and deliver exceptional experiences, you delight your customers and create advocates. When you integrate your business processes with the right social tools, you secure a competitive advantage and pioneer new ways of doing business.

Business Need change

Businesses will place increasing emphasis on innovation, even asking for innovation to be built into their contracts. Today's outsourcing contracts are smaller and more flexible in order to give customers the opportunity to adjust things on an ad hoc basis or as business needs change. The commercial concept of outsourcing has also altered a great deal and pricing is now becoming more outcome-based so businesses get exactly what they want, paying for results rather than large numbers of consultants.

Complex Program Delivery

Using the latest technology tools and business best practices, we apply professional program management rigor to enable the successful delivery of complex change programs throughout an organization.

Enterprise Portfolio Management

Includes alignment of the project and program portfolio against the enterprise strategy to ensure maximum return on portfolio investment. We focus on consolidating the IT landscape to minimize cost of ownership and optimize the IT landscape to provide the right support to business needs.

IT Best practice enablement

Our consulting experts understand what the client needed to support challenging business needs. Our experts come with best practice templates and examples in the market to enable best practice processes. Our Process Optimization Program (A-POP) will help the clients IT organization to run best practice processes to turn "Process Driven" Organization than "People Driven Organization".